Billing

Refund & Cancellation Policy

Last updated: 7/28/2026. This policy describes how refunds, cancellations, and credit top-ups are handled.

1. Free trial

Paid plans include a 7-day free trial. A payment method is required to start the trial. You will not be charged during the trial, and your subscription will begin automatically at the end of the 7 days unless you cancel beforehand. You can cancel anytime from the billing portal.

2. 7-day refund window

If you subscribe to Starter or Pro and are not satisfied, contact us within 7 days of your first payment for a full refund. The refund window does not apply to renewals or to accounts that have processed more than 30 minutes of source video.

3. Subscription renewals

Monthly and annual subscriptions renew automatically. Renewal charges are non-refundable, but you can cancel at any time and continue to use the plan until the end of the current billing period.

4. Annual plans

Annual plans are billed up front. After the initial 7-day window, partial refunds are not offered. You retain access through the end of the prepaid term.

5. Credit top-ups

One-time credit top-ups are non-refundable once any credit from the purchase has been consumed. Unused credit packs may be refunded within 7 days of purchase.

6. Cancellation

You can cancel a subscription at any time from your account billing page. Cancellation stops future renewals; it does not trigger a refund for the current period.

7. Failed processing

If a project fails due to an error on our side, credits used for that project are automatically restored. You do not need to request a refund for failed renders.

8. Chargebacks

Please contact us before initiating a chargeback — we will almost always resolve billing issues directly and faster. Accounts with unresolved chargebacks may be suspended.

9. How to request a refund

Email billing@proclips.app from the address on your account with the order ID. Refunds are processed within 5–10 business days to the original payment method.